Here are a few things Buster would like you to keep in mind:
All EZ KUT pruners and loppers are as tough as can be, but with a lot of effort or lack thereof, they can be damaged or destroyed.
What is covered?
We take great measures to teach folks how to use these tools. Buster alone has shown thousands of people how to properly use these products at outdoor shows (have we said this before?) all over the country for over 20 years! Please refer to our products info page and the videos on this website for more information on the proper way to use these tools. We feel this step alone will save us both some time and money! Accidents do happen, however, and if your tool breaks, cracks, does not operate correctly, or is otherwise behaving poorly – it’s covered and a shipping/handling fee may be required prior to sending your tool in.
What is not covered?
All blades eventually will dull. Ours however, less often over time. With a lot of use you can be sure they will need sharpening or replacement. Our Guarantee is good but it doesn’t cover dull blades. That’s what our affordable EZ KUT blade replacement kits are for! However, broken or chipped blades are covered. We know we have the best and most reasonable customers, so let’s get real, scratches and a little wear and tear does not bare repair!
How does it work?
As you can see this Guarantee takes a lot of trust from our side, but you trusted us when you bought the product in the first place and as Buster also says “If it is good for the goose, it is good for the gander.” Bottom line we know you’ll be back and recommend us to your friends if we treat you right.
First, please fill out the Guarantee Form below so we may get you in our system and track your product.
After you submit the form below, someone from the EZ KUT team, will reach out to you via email for further assistance. Follow the instructions you are provided from one of the team members.
Then, send us your tool! (Please remember to include a copy of your paid invoice so our warranty department will know your warranty is already paid for, or please send the payment in with your tool if you don’t want to process your payment online through our secured site.)
Please indicate name and type of tool. For broken blades you may send the whole tool or just the blade only for a small handling fee.
Lastly, if your tool cannot be repaired we will send you a new one, yes that’s right, a new one with a small shipping and handling fee!
If a product is out of stock or no longer manufactured, you will be offered a replacement alternative at a discounted price.
Please fill out the following form , so we can get right to work on your EZ KUT tools
*Guarantees being fufilled after 01-01-2019*