Sanz Group USA Guarantee

Timmy always says, “Just about anyone can find a way to break just about anything! But it takes a real special person to break a Sanz Group USA tool or sprayer!”

That being said, and without pointing any fingers, Timmy and Sanz Group USA have been standing behind these products for over 20 years. We really don’t care how it broke, and believe us, we’ve heard some wild stories over the years. What matters to us is offering quality products to quality people.

Our Guarantee assures our customers that we stand behind our Sanz Group USA products 100%. As long as our products were used as intended, we’ll gladly help you get your replacement part or tool.

We’ve got a collection of videos for you here that will provide useful information. Enjoy!

KVS5100 – Motor, Router, and Plate Replacement

Learn how to replace the motor, router, and plate on the KVS5100. This guide provides step-by-step instructions to ensure a smooth and efficient replacement process, keeping your equipment in optimal condition.

KVS5100 – Complete Repair

Learn how to fully repair the KVS5100. This step-by-step guide covers the complete process of diagnosing issues, replacing key components, and ensuring optimal performance for long-term use.

KVS5100 – Trigger Replacement

Learn how to replace the trigger on the KVS5100. This step-by-step guide will help you safely and efficiently restore functionality, ensuring smooth operation of your equipment.

KVS5100 – Unboxing

Discover what’s inside the box of the KVS5100. This unboxing video provides a first look at the components, features, and accessories included, giving you an overview of what to expect before setup.

KVS5100 – Replacement of Chain, Bar, and Sprocket

Learn how to replace the chain, bar, and sprocket on the KVS5100. This step-by-step guide ensures a safe and efficient replacement process, helping maintain optimal performance and longevity of your equipment.

KVS5100 – Maintenance

Learn how to properly maintain the KVS5100. This guide covers essential maintenance steps to keep your equipment in top condition, ensuring optimal performance and extended durability.

KV295 – Unboxing

Discover what’s inside the box of the KV295. This unboxing video provides a first look at the components, features, and accessories included, giving you an overview of what to expect before setup.

KV295 – Replacement of Motor, Gearbox, and Plate

Learn how to replace the motor, gearbox, and plate on the KV295. This step-by-step guide ensures a smooth and efficient replacement process, keeping your equipment in optimal working condition.

KV295 – Trigger Replacement

Learn how to replace the trigger on the KV295. This step-by-step guide will help you safely and efficiently restore functionality, ensuring smooth operation of your equipment.

KV295 – Replacement of Blade and Counter Blade

Learn how to replace the blade and counter blade on the KV295. This step-by-step guide ensures a safe and efficient replacement process, helping maintain optimal cutting performance and durability.

KV295 – Maintenance

Learn how to properly maintain the KV295. This guide covers essential maintenance steps to keep your equipment in top condition, ensuring optimal performance and extended durability.

G2 – Blade replacement

Learn how to replace a G2 blade. This Lopper is a 42 inch handle Extendable. Cuts up to 3.5 inches with ease.

G2 – Maintenance and sharpening

A demonstration of how to care and perform maintenance on your G2 lopper so you can not only extend the life of your lopper but also make gardening easier.

G2 – Ratchet replacement

A demonstration of how to replace G2 Ratchet.

Lil G – Blade replacement

How to replace the blade on the EZ Kut Lil G Ratchering Lopper model LG7684. If your blade broke or os just dull on your EZ Kut ratchering lopper, this video will show you how to change the blade using replacement blade.

Lil G – Maintenance and sharpening

A demonstration of how to care and perform maintenance on your EZ Kut Lil G Ratchering Lopper so you can not only extend the life of your lopper but also make gardening easier.

Lil G – Spring replacement

Instructions on how to change the spring for your EZ Kut Lil G Ratchering Lopper.

PULMIPLANT – Maintenance

Maintenance of our double handle with reinforced tip.

PULMIPLANT – Spring replacement

Spring replacement of our double handle with reinforced tip.

PULMIPLANT – Unboxing

Unboxing of our double handle with reinforced tip.

Ratchet – Blade and spring replacement

See how to replace the blade and the spring on the EZ Kut Ratchet Pruner.

Ratchet – Maintenance and sharpening

Learn how to properly sharpen and care for your EZ Kut ratchet pruner so you have many easy cuts ahead of you.

Wow Saw – Blade replacement

This is a quick video of how to change the blade on our EZ Kut Wow Saw. If your blade has gone dull on your Silky handsaw, you don’t have to buy a new one! You can buy replacement blades for the EZ Kut Wow Saw.

Wow Saw – Maintenance

This is a quick video of how to care our EZ Kut Wow Saw. In this video saws how to clean the blade correctly.

Pulmic Raptor 16 Advance Sprayer- Assembly and start-up

See how to assemble your manual sprayer step by step and get it ready for first use. We guide you through connecting the main components, adjusting the nozzle, and preparing the tank so you can start spraying smoothly from the very first pump.

Pulmic Raptor 16 Advance Sprayer- Maintenance

Learn the essential steps to keep your manual sprayer clean, precise, and ready for action. Quick maintenance that extends its lifespan and prevents problems in the field.

Pulmic Raptor 16 Advance Sprayer- The pump does not build up pressure

Learn what to do when your sprayer pump won’t build pressure. This quick guide shows you how to identify the cause, check seals and components, and get your pump working smoothly again in just a few simple steps.

Pulmic Raptor 16 ADVANCE | Checks | Excessive pump hardness

Quick guide to diagnose why your Raptor 16 ADVANCE feels too hard to pump. We walk you through the key checks to spot the cause fast and get the pumping force back to smooth, effortless operation.

Pulmic Pegasus 15 Sprayer- Assembly and start-up

See how to assemble your Pegasus 15 step by step and get it ready for first use. From connecting the main parts to prepping the tank, this quick guide gets you spraying smoothly from the first pump.

Pulmic Pegasus 15 Sprayer- Maintenance

Learn the key steps to keep your Pegasus 15 clean, precise, and ready for action. Quick maintenance that extends its lifespan and avoids problems in the field.

Pulmic Pegasus 15 Sprayer- There is no outlet pressure and the pump is working

Pegasus 15 – The control unit lights up but the pump does not work

Quick steps to pinpoint the issue and restore proper pump operation.

Pulmic Pegasus 15 – The pump does not stop working when the handle is released

Quick check to find what’s causing continuous pumping and how to get the system shutting off properly again.

Pulmic Pegasus 15 Sprayer – Pump intermittent performance

Quick tips to identify the cause of uneven pumping and get your sprayer running smoothly again.

Pegasus 15 – The battery has poor performance

Quick checks to identify what’s draining the battery and how to recover optimal runtime.

Pegasus 15 – Irregular spraying

Quick tips to find the cause of uneven spray output and get consistent performance back.

Pegasus 15 – The pump and control unit do not work

Quick checks to identify the fault and get your sprayer powered and running again.

Pegasus 15 – The pump does not work and the control unit flashes an orange light signal

Quick guide to understand the warning signal and identify the fault preventing the pump from operating.

Pulmic Pegasus 35 Sprayer- Unboxing and start-up

See how to assemble your Pegasus 35 step by step and get it ready for first use. From connecting the main parts to prepping the tank, this quick guide gets you spraying smoothly from the first pump.

Pulmic Pegasus 35 Sprayer- Maintenance

Learn the key steps to keep your Pegasus 35 clean, precise, and ready for action. Quick maintenance that extends its lifespan and avoids problems in the field.

Pulmic Pegasus 35 Sprayer- Intermittent pump operation

Get quick tips to fix intermittent pump operation on your sprayer. We show you what to check, how to stabilise the pressure, and the simple tweaks that keep the pump running smoothly.

Pulmic Pegasus 35 Sprayer- The pump or the control unit is not working

Quick checks to locate the fault and get your sprayer operating again.

Pulmic Pegasus 35 Sprayer- The pump does not stop when the lever is released

Quick steps to identify the cause of continuous pumping and restore proper shut-off.

Pulmic Pegasus 35 Sprayer- The battery has low autonomy

Quick checks to find what’s reducing runtime and how to recover optimal performance.

Pulmic Pegasus 35 Sprayer- There is no outlet pressure, but the pump is working

Quick checks to locate the blockage or fault and restore proper spray pressure.

Here are a few things Timmy would like you to keep in mind:

All Sanz Group USA pruners, loppers and sprayers are as tough as can be, but with a lot of effort or lack therefore, they can be damaged or destroyed. Below it describes our new policy and gives you a little insight on what is covered by our policy and what is NOT! If confused or concerned if your tool falls under our new policy please don’t hesitate and contact us here at Sanz Group USA, our great customer service reps will be able to assist you!

What is covered?

We take great measures to teach folks how to use these tools. Timmy alone has shown thousands of people how to properly use these products at outdoor shows (have we said this before?) all over the country for over 20 years! Please refer to our products info page and the videos on this website for more information on the proper way to use these tools. We feel this step alone will save us both some time and money! Accidents do happen, however, and if your tool breaks, cracks, does not operate correctly, or is otherwise behaving poorly – it’s covered and a shipping/handling fee may be required prior to sending your tool in.

What is not covered?

Our Guarantee is great but becomes invalid in the following cases:

Abnormal use of the tool or not as intended.
Incorrect maintenance or maintenance not performed as described in the manual.
Modifications on the tool or use of non-original parts.
Accidental breakage or damage, including those caused by error in use.
Damage caused by repairs or manipulation carried out by unauthorized personnel.
Damage caused by natural events or causes.
Lack of charge and maintenance of the battery and other elements.
Parts and components subject to wear and tear during normal use of the tool, either by breakage or reduction of performance.

How does it work?

As you can see this Guarantee takes a lot of trust from our side, but you trusted us when you bought the product in the first place and as Timmy also says “If it is good for the goose, it is good for the gander.” Bottom line we know you’ll be back and recommend us to your friends if we treat you right.

First, please fill out the Guarantee Form below so we may get you in our system and track your product.

After you submit the form below, someone from the Sanz Group USA team, will reach out to you via email for further assistance. Follow the instructions you are provided from one of the team members.

Lastly, if your tool cannot be repaired we will send you a new one, yes that’s right, a new one with a small shipping and handling fee!

If a product is out of stock or no longer manufactured, you will be offered a replacement alternative at a discounted price.

Please fill out the following form , so we can get right to work on your Sanz Group USA tools

*Guarantees being fulfilled after 01-01-2025*

First Name*

Last Name*

Email*

Phone*

Street address*

City*

State*

Zip*

Tool*

Photo of Tool* (jpg or png format, 5MB max)

Shipping Options* Please just send me the parts so I can make the repair without shipping you my product.

Message*